Terms and Conditions

This document establishes the General Conditions of Use and the General Conditions of Online Sale of the website www.fornovivo.eu. The domain www.fornovivo.eu is owned by  Eccentrikdomain, Lda. which is the exclusive representative for Portugal of the Forno Vivo brand.

Eccentrikdomain Ltd.
Rua Francisco Sá Carneiro, Nº 261 FR A
4600-073 Amarante
NIF 516 313 002
Email: info@fornovivo.eu

Eccentrikdomain   Ltd. , reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use. These modifications will serve to improve the website, while improving the services offered to the website user.

Both browsing the website www.fornovivo.eu and the purchase of any product presuppose acceptance of these General Conditions of Use and the General Conditions of Sale contained on this page.

Online sales are only valid and applicable to European Union countries. For  countries outside the European Union, contact info@fornovivo.eu

All texts, comments, works, illustrations, works and images reproduced or represented on the website www.fornovivo.eu are strictly reserved under the terms of copyright as well as intellectual property rights, for the entire world. Accordingly and under the terms of the Intellectual Property Code, use for private purposes is only authorized subject to contrary provisions, including more restrictive provisions contained in said code. Any total or partial reproduction or representation of the website www.fornovivo.eu or of all or part of the elements included therein is strictly prohibited.

The corporate names, brands and distinctive signs reproduced on the www.fornovivo.eu website are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

3.1 Product Information Eccentrikdomain   , Lda.  makes an effort so that the photographs of the products presented on the website are as close to reality as possible, as well as the essential characteristics used to describe them.

Any incorrect information about the product on the site in terms of descriptions, details and prices detected by the user allows us to refuse your order.

If any problem is detected with your order, you will be immediately contacted by us.

3.2 Price Information The retail prices indicated on www.fornovivo.eu are presented in euros. VAT is included in all quoted prices.

Shipping service costs are at the expense of the user and buyer, and are added to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process. Eccentrikdomain  Ltd. , reserves the right to change prices at any time. However, we undertake to apply the rates and prices indicated when placing the purchase order.

The prices and products available on www.fornovivo.eu are only valid for purchase orders made through www.fornovivo.eu, and may not coincide with other physical promotions, except for promotions expressly indicated online

4.1 Registration To place an order, it is necessary to register as a user on the website www.fornovivo.eu, filling in the electronic form following the instructions for each step. After registering, the user will be able to purchase his/her product(s).

4.2 Availability of products All items advertised on the website are available for order.

4.3 Means of payment We have the following payment method:

– PayPal 4.4 Delivery Orders have an approximate delivery time for mainland Portugal, at the address indicated when placing the order, from 4 to 7 working days after receipt of payment or proof of payment, with the following exceptions: orders sent for collection, items with longer delivery times will be indicated on the product sheet.

If you notice the lack of any item or exchange of items, you should contact   Eccentrikdomain, Lda. within a maximum period of 48 hours after receipt of the material, via email info@fornovivo.eu .

Products are reserved for 24 hours. If during this period   Eccentrikdomain, Lda.  does not receive payment, the order will be automatically canceled.

All items are delivered in secure packaging. If you detect external damage to the product packaging, you must report this defect to the carrier, at the time of delivery, also making reference to this damage in the document proving delivery.

Please note that proof of delivery without reference to damage is equivalent to a product delivered in packaging in perfect condition.

4.5 Postage

Free for European Union  countries.

Countries outside the European Union  – On request. For more information contact via email info@fornovivo.eu

All items are covered by the guarantee required by law.

You have a period of 15 days to return your order. You can do so as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. You can do so by sending the item by registered mail with delivery to the following address:

Eccentrikdomain Ltd.
Rua Francisco Sá Carneiro, Nº 261 FR A
4600-073 Amarante
NIF 516 313 002
Email: info@fornovivo.eu

In the case of returns, the refund of the purchase price will be made after validating compliance with the return conditions described above. Otherwise, we will not accept the return and you can collect the product(s) from our facilities within 10 days, bearing the collection costs.

You can choose to be refunded through balance to use on future purchases or through the original method you used to pay for your order.

At any time, the user of the website may contact the Customer Support Service, via the email address info@fornovivo.eu

The designation of Newsletter is given to e-mails with promotions, offers and information, sent directly to the Customer’s e-mail box. Members are automatically registered from the moment they register on the website  www.fornovivo.eu .

Eccentrikdomain   Ltd. , does not guarantee the absence of viruses or similar elements in electronic documents and files stored on its computer system and on its website, not being responsible for any damage caused and derived from the possible presence of viruses and other similar elements.

These Sales Conditions constitute the entire agreement between the parties in question.

In the event that one of the clauses of this contract is declared null and void, due to a legislative, regulatory change or by sentence, it will not lose its validity, compliance with these General Conditions of Sale being mandatory. Eccentrikdomain   Ltd.  reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use.